Why Jerom?

More than a hotel

FAQ

  • WHEN CAN I CHECK-IN AND OUT?

    Check-in: 15u00 – 20u00

    Check-out: untill 11u00

  • CAN I HAVE AN EARLY CHECK-IN?

    Sure! If you prefer an early check-in, this is possible on request from 13h00 (€35/room on request). Check-in before 13h00 is only possible with surcharge of an extra night.

  • CAN I CHECK IN AFTER CLOSURE OF THE RECEPTION AT 20H00?

    Ofcourse a late check-in is optional too in case you might arrive after 20h00. Contact us in time by e-mail or via the chat option from our reservations system and we’ll send you usefull information for your card safe by e-mail. Attention, this is only possible after receipt of your payment or guarantee of your credit card.

    As soon as you checked in and got the key card of your room, you have free access to the hotel and your room. This makes the return from your work, diner or party in the area going very smoothly.

  • I WOULD LOVE TO CHECK OUT LATER…

    A late check-out until 13h00 can be requested too (35 euro/room). If you leave after 13h00, this will take an extra night’s charge.

  • WHAT TIME CAN I HAVE BREAKFAST?

    We provide a daily fresh breakfast with the best coffee & tea. Since the latest changes in the measurements given by the government, we can offer breakfast in the breakfast area again. To keep enough distance between the tables, we are temporary limited to provide a seat to 16 instead of 32 guets. To give you a smooth and comfortable breakfast experience we offer 3 time slots from 7h30 – 10h15, which you can confirm at the moment of your check-in.

    If you want to have breakfast earlier, feel free to contact us in advance by e-mail (before 7PM for the day after), we will prepare a take away breakfast for you.

  • WHAT TO EXPECT FROM HOTEL JEROM’S BREAKFAST?

    Hotel Jerom is an eco-luxury hotel and you will notice that at the breakfast, no plastic or prepackaged food but fresh fresh fresh!

    All food is homemade and prepared with a lot of love, vegan or vegetarian adjustments are also possible, as well as for those with allergies and intolerances. However, we would like to ask you to indicate clearly in advance, so that we can arrange this for you.

    If your request is not feasible for us, we count on your understanding, but we are happy to see what we can do for you.

  • CAN I JOIN FOR BREAKFAST WITHOUT STAYING OVER?

    Unfortunately that’s not possible at the moment, due to the measures given by the government we can only offer breakfast in the rooms.

    We think that is a great pity but safety first!

    Do you have a gift / breakfast voucher and would you like to use it? Order your breakfast basket online via our webshop or by e-mail to desk@hoteljerom.com and enjoy the delicious breakfast of Hotel Jerom at home.

  • I WOULD LIKE TO HAVE A PACKED LUNCH?

    Great idea! Here, too, we go for fair and honest ecological offer: you get a bamboo bread box and a piece of fruit. (you can keep the bread box afterwards. Woohoo!) We’ll fill it up for you with fresh bread and spreads, attention: you might want to eat it right away! Price: € 15,00 pp.

    Are you staying a few nights? Then you can have it refilled for € 10 pp, ideal right ?!

  • CAN WE HAVE A DRINK AT THE HOTEL?

    Absolutely! The Brave Bar can be found on the ground floor and is an honesty bar. You take something to drink as desired and note it down, you can leave the note in the letterbox. You can pay at check-out. Water is free and you can take it when the Brave Bar is open (until 8 p.m.), so be sure to bring a refillable bottle with you when you go cycling or walking.

    Would you like to sit down for a while?

    Unfortunately that is temporarily not allowed at the bar, we are counting down to when it’s “safe” again.

  • HOW ABOUT THE PAYMENT?

    All our prices are for overnight stay including fresh homemade breakfast.

    On the moment of your reservation you will enter your credit card as a guarantee. You can pay on arrival with cash, bancontact, Visa, Mastercard or a gift voucher.

    When booking a room at Hotel Jerom, you automatically agree with our terms & conditions and house rules.

    Any remarks or changes on your invoice can be made at the reception until the moment of the check-out. Afterwards, our system will no longer allow this, which makes it no longer possible.

  • I WOULD LIKE TO SURPRISE SOMEONE WITH A GIFT VOUCHER, IS THIS POSSIBLE?

    Certainly, plenty of choice! You can buy a gift voucher for an amount of your choice or specifically one for a breakfast basket, overnight stay with breakfast, Heiperitief basket (spring and summer), … If you live in the area, you can stop over between 9 am and 5 pm or you can just buy your surprise online via the ‘SHOP’ button above, pretty easy!

    Did you know that we also have some other nice items? The first book “Het duurzame gezin” from the Sustainable Family, “Uitjes en nachtjes” by Ellen Mattheeussen, the most eco-luxury shampoo, body lotion & hand & body wash from Likami, bamboo toothbrushes, …)

  • I WOULD LIKE TO USE THE GIFT VOUCHER I GOT FROM A LOVED ONE, CAN I?

    Click on the button “SHOP” on top of this page, here you can order a breakfast or Heiperitief basket with your voucher as a payment method. If this doesn’t work out, please do contact us. We recently changed our voucher system, you can send your e-mail to desk@hoteljerom.com, we love to help you.

    To book a stayover with our gift voucher, please contact us via desk@hoteljerom.com. You will receive a credit card request to guarantee your reservation. You can pay with your gift voucher on arrival. Should you cancel to late, this credit card will be charged.

  • CAN WE ORGANIZE A MEETING, COACHING, BRAINSTORM WEEKEND, YOGA RETREAT OR MINI EVENT AT HOTEL JEROM?

    Sure! We think of a (meeting) room as a place of motivation and inspiration? A meeting or coaching can be joyfull too!

    The Moor Room in Hotel Jerom is not only beautiful, above all it’s flexible furnished providing all to allow you to sit together in peace and quiet.

    You can rent the Moor Room for a morning, afternoon, evening or a whole day and we love to think outside of the box with you. Ofcourse, we’ll take care of your lunch & fresh snacks too!

    Contact us: info@hoteljerom.com or complete the contact form on our meeting room page (above).

  • WHAT ABOUT ACCESSIBILITY IN HOTEL JEROM?

    All floors can be reached by elevator and one room is provided for less mobile guests. Here, the bedroom and bathroom were made fully accessible and wheelchair proof. Extra handy handles are provided at the toilet and in the shower, which also has a stool.

    This room has a standard double bed and is compliant to all accessibility prescriptions. There is a parking space for you in front of the main entrance of the hotel, so check-in will go smoothly too.

    Would you like to explore nature reserve “Kalmthoutse Heide”? Please do! Contact “De Vroente” and book the Cadweazle, a special electric wheelchair, free of charge. During the weekdays it can be booked between 9:00 am and 4:30 pm. On weekends between 2:00 PM and 4:30 PM. (contact: +32 (0) 3 620 18 30 or devroente.gebied@vlaanderen.be )

  • IS THERE WI-FI?

    After you get back from hiking or cycling you can surf for free.

  • CAN AN ELECTRIC CAR BE CHARGED?

    On the public parking of the Kalmthoutse Heide, adjacent to the parking of Hotel Jerom, (only 50 meters away) you can charge your electric car at 2 places at the designated charging points of Alfen and Blue Corner. 

    You can reach this parking by car via the Heibloemlaan, when parked you can reach the hotel through the little gate which connects our parking with the barking from the nature reserve.

  • WHAT ABOUT YOUR BIKE?

    You can safely park it under the covered bicycle shed at the back of the hotel. Sockets are provided to charge your e-bikes.

    We would like to ask you not to load them longer than necessary, thanks in advance for your cooperation!

  • CAN WE WALK OR CYCLE IN THE AREA?

    Absolutely! Hotel Jerom is located at the main entrance of nature reserve “Kalmthoutse Heide”, you just have to cross the street! At the reception you can buy a walking or cycling map with the famous cycling nodes in and around the Kalmthoutse Heide and the 4 main entrances to the reserve. We also offer some of our own favourite cycling tours.

    We are located at the gate “De Vroente”, where you will also find the tourist information and the beekeeping museum.

    Other must-sees can be found on this website.

  • WHERE CAN WE HAVE DINER DURING OUR STAY?

    In the confirmation of your reservation you will find a link with a few nice restaurants in the area. Feel free to take a look in advance or book your table in time. We do not offer lunch or diner at the hotel. (unless you booked the meeting room)

    Tip: from April to the end of September you can order a delicious Heiperitief basket. You can book this in a package or add it to your reservation.

  • CAN I BRING MY PET?

    We love animals but we decided not to allow them in the hotel.

  • NON-SMOKING!

    We have a 100% no-smoking and candle policy. Smoking or lighting candles in the building or on the emergency stairwell are not accepted and a fine of 200 euro will be given. Please think about (y)our and everyone’s safety.

  • CAN WE SHARE A ROOM WITH OUR FAMILY OR FRIENDS?

    Hotel Jerom has 21 rooms, which are provided for a maximum of 2 persons, with the exception of the Jerom Single room and the Jerom Family rooms.

    • The Jerom Single room is a super nice room and the favorite one of many business guests, it is equipped for 1 person.
    • The Jerom Family room is equipped for a maximum of 2 adults and 2 children (+ – 5 to 12 years). The reason of this min. age is the height, the kids will sleep on a mezzanine on top of the bathroom, which makes it a bit more adventurous

    A baby cot (€ 20 / night, 0-3 years) or even a single bed (€ 35 / night, 4-12 years) can be added in various rooms, but always on request and after confirmation from Team Jerom. We’ll arrange this with a lot of love for your children and breakfast is included in this price.

    If more individuals are staying in a room (that have not been accounted for when booking the room), this shall bring an extra fee (min. € 60) to your bill.

    Large(r) families can choose one of the following options:

    -combination Jerom Single & Jerom Family room: these are located close to each other, which makes the 5 of you sleeping close together.
    -combination 2x Jerom Cosy room: we close a large front door which makes it possible for you to leave your own room doors open.
    -combination 1 Jerom Cosy room & 1 Jerom Standard room: here too we add a large front door. Optionally, a baby cot or 1 bed for a 5th family member can be added. (baby bed <3 years, single bed 4-12 years)

    These connected rooms are ideal for friends for families who love to spend time together but love their privacy when sleeping.

  • WHAT ABOUT COVID-19?

    We are (and we also feel) enormously responsible for you and our safety and we handle this very carefully. Team Jerom applies the guidelines strictly and this is going very well at the moment. Because there are some different approaches currently (for safety reasons) we would like to provide you with up to date information:

    • You can pick up breakfast in the morning at the breakfast room to enjoy it in your room. (a dining table will be provided in most rooms) and we have also emptied a few rooms for guests staying over in the Jerom Cosy rooms to enjoy their breakfast in these separate dining rooms. (families with children can of course eat together) For the 2 Jerom Family rooms, our Moor Room (meeting room) will be provided for a safe & separate breakfast with the family.

    • You can order a packed lunch at the reception or in reply to this e-mail. It’s a sustainable lunch, so you can expect a lunch box which will be freshly filled for you in the morning (€ 13 pp) If desired, you can request a refill for one or more days (€ 9 pp) if you’re staying with us for several nights.

    • The Brave Bar is accessible from 3 pm and it will be closed at 8 pm. Unfortunately you are temporarily not allowed to take a seat over there, but feel free to take a drink with you to your room. You will find empty bottles next to the water tap, feel free to fill one to take to your room. Or if you have your own bottle with you, quickly refuel before you go for a walk, right?

    • To avoid crossing in the stairwell, we ask you to take the elevator up and the stairs to go down, if (for whatever reason) you wish to take the stairs or elevator, this is no problem at all. During the day, the doors of the staircase will remain open, to avoid frequent contact with the door handles.

    • In view of the guidelines, it is not recommended for our employees to clean the rooms daily, if you stay longer and wish to have a cleaning, this can be done at your explicit request. Clean towels can of course always be requested at the reception between 8 am and 8 pm.

    • We do not offer dinner at the hotel, you can go to various eateries in the area. Because most catering businesses are still waiting for more concrete government guidelines, it is not yet clear which of them will open a terrace in May or not. But the following will open their terraces from 8th of May: Keienhof, Strijboshof, Bosrust (15 min by car) and Heihoeve (next to Hotel Jerom) and you can book directly with them.

    On the website of the village of Kalmthout you will find an overview of all eateries nearby. You can order take-away to eat in your room, the waste can be deposited afterwards in the waste container to the left of the building.

    • Last year we launched the Heiperitief basket, a sustainable basket which is filled with fresh & tasty small food and a good bottle of wine. You only have to cross the street to dive into the Kalmthoutse heath and enjoy it together. You can book a package or add it to your existing reservation (by e-mail to desk@hoteljerom.com)

    These baskets can be ordered for Wednesdays to Sundays (while stocks last, € 66 – 2P).

    We would like to thank you in advance for your cooperation and understanding for the differen way of staying over at the moment. We believe that with your cooperation we can make this run smoothly and make it a pleasant and safe stay.

    Know that quality, conviviality and experience are at the top of our guest priority list and we are looking forward to welcoming you!

  • WHAT IF YOUR STAY NEEDS TO BE CANCELLED?

    For individual bookings:

    From now on you can only book flexible rates. As the name already indicates, you can cancel your stay free of charge untill 48u in advance. Eg: If you booked a stay and wish to cancel less than 48 hours before the date of arrival, the entire stay will be charged. So if you want to cancel your stay for tomorrow, you should have canceled before 3 pm yesterday. Even if you do not show up, this stay will be charged.

    For group bookings (from 5 rooms) or Moor Room reservations, different cancellation conditions apply:

    • 7 – 0 days before arrival: 100%.
    • 21 – 8 days before arrival: 50%
    • + 21 days before arrival: € 25

    EXCEPTION: 

    If it turns out that the Belgian or local government imposes additional measures on the hotel sector in general,  a domestic travel ban or region-specific restrictions that jeopardize your reservation, you can cancel free of charge during the duration of the measure and with agreement of Hotel Jerom. Hotel Jerom can (at any time) cancel the reservation free of charge in case of force majeure or unforeseen circumstances.

    You can always request an up-to-date overview of the precautions we apply at Hotel Jerom to ensure a safe stay for our guests.

    IN THE END …

    Hotel Jerom cannot be held liable for theft, damage or loss of items that have occurred in the hotel or on our parking. You always remain responsible for your own belongings.

    We look forward to welcome each and every one of you at Hotel Jerom. Team Jerom works day and night to make sure you enjoy your stay with us even with the current measures taken by the government to beat Covid-19.

    Should you have a question or a comment, please do tell us. We are happy to help you, see you soon!