Why Jerom?

More than a hotel

FAQ

  • WHEN CAN I CHECK-IN AND OUT?

    Check-in: 15h00 – 19h00 (17h00 on Sunday)

    Check-out: untill 11h00

  • CAN I HAVE AN EARLY CHECK-IN?

    Sure! If you prefer an early check-in, this is possible on request from 13h00 (€35/room on request). Check-in before 13h00 is only possible with surcharge of an extra night.

  • CAN I CHECK IN AFTER CLOSURE OF THE RECEPTION?

    Ofcourse a late check-in is optional too in case you might arrive after closure of the reception. Contact us in advance by e-mail or via the chat option from our reservations system and we’ll send you usefull information for your card safe by e-mail. Attention, this is only possible after receipt of your payment or guarantee of your credit card.

    As soon as you checked in and got the key card of your room, you have free access to the hotel and your room. This makes the return from your work, diner or party in the area going very smoothly.

  • I WOULD LOVE TO CHECK OUT LATER…

    A late check-out until 13h00 can be requested too (35 euro/room). If you leave after 13h00, this will take an extra night’s charge.

  • WHAT TIME CAN I HAVE BREAKFAST?

    We are delighted to announce that we have switched back to the buffet formula for our breakfast since mid-October. After 1.5 years of table service, you can choose again what you feel like. Of course, our offer will of course remain the same: a wide range of homemade delicacies. Pure flavours, homemade salads, fresh cheeses and charcuterie.

    It is extra nice that from now on you no longer have to book a time block. You can join whenever you want (7-10 weeks, 8-11 weekends) to enjoy a delicious fresh breakfast as the ideal start to the day. Sound good, no?

    If you want to have breakfast earlier, feel free to contact us in advance by e-mail (before 7PM for the day after), we will prepare a take away breakfast for you.

  • WHAT TO EXPECT FROM HOTEL JEROM’S BREAKFAST?

    Hotel Jerom is an eco-luxury hotel and you will notice that at the breakfast, no plastic or prepackaged food but fresh fresh fresh!

    All food is homemade and prepared with a lot of love, vegan or vegetarian adjustments are also possible, as well as for those with allergies and intolerances. However, we would like to ask you to indicate clearly in advance, so that we can arrange this for you.

    If your request is not feasible for us, we count on your understanding, but we are happy to see what we can do for you.

  • CAN I JOIN FOR BREAKFAST WITHOUT STAYING OVER?

    Unfortunately that’s not possible at the moment.

    Do you have a gift / breakfast voucher and would you like to use it? Order your breakfast basket online via our webshop or by e-mail to desk@hoteljerom.com and enjoy the delicious breakfast of Hotel Jerom at home.

  • I WOULD LIKE TO HAVE A PACKED LUNCH?

    Great idea! Here, too, we go for fair and honest ecological offer: Our sustainable lunch box had been around for a while and during the corona period we filled it with lots of love for you.

    From now on you can do this all by yourself at our breakfast buffet so that you can take some extra of the things you like the most. 🙂 Our new bread boxes will be delivered at the beginning of November, even more convenient thanks to the enclosed cutlery. For EUR 16.90 you can take a piece of Hotel Jerom home with you forever.

    Are you staying more than one night? Then you can refill your lunch box (€ 10 pp) during your entire stay. Be sure to bring them back in advance, this gives us the opportunity to clean your lunch box for you. Please order no later than the evening before.

  • CAN WE HAVE A DRINK AT THE HOTEL?

    Absolutely! The Brave Bar can be found on the ground floor and is an honesty bar. You take something to drink as desired and note it down, you can leave the note in the letterbox. You can pay at check-out. Water is free and you can take it when the Brave Bar is open (until 10 p.m.), so be sure to bring a refillable bottle with you when you go cycling or walking.

  • HOW ABOUT THE PAYMENT?

    All our prices are for overnight stay including fresh homemade breakfast.

    On the moment of your reservation you will enter your credit card as a guarantee (you will have to verify the card with a pin code as an extra safety). You can pay on arrival with cash, bancontact, Visa, Mastercard or a gift voucher.

    When booking a room at Hotel Jerom, you automatically agree with our terms & conditions and house rules.

    Any remarks or changes on your invoice can be made at the reception until the moment of the check-out. Afterwards, our system will no longer allow this, which makes it no longer possible.

  • I WOULD LIKE TO SURPRISE SOMEONE WITH A GIFT VOUCHER, IS THIS POSSIBLE?

    Certainly, plenty of choice! You can buy a gift voucher for an amount of your choice or specifically one for a breakfast basket, overnight stay with breakfast, … If you live in the area, you can stop over between 9 am and 6 pm or you can just buy your surprise online via the ‘SHOP’ button above, pretty easy!

    Did you know that we also have some other nice items? The first book “Het duurzame gezin” from the Sustainable Family, “Uitjes en nachtjes” by Ellen Mattheeussen, the most eco-luxury shampoo, body lotion & hand & body wash from Likami, bamboo toothbrushes, …)

  • I WOULD LIKE TO USE THE GIFT VOUCHER I GOT FROM A LOVED ONE, CAN I?

    Click on the button “SHOP” on top of this page, here you can order a breakfast or Heiperitief basket with your voucher as a payment method. If this doesn’t work out, please do contact us. We recently changed our voucher system, you can send your e-mail to desk@hoteljerom.com, we love to help you.

    To book a stayover with our gift voucher, please contact us via desk@hoteljerom.com. You will receive a credit card request to guarantee your reservation. You can pay with your gift voucher on arrival. Should you cancel to late, this credit card will be charged.

  • CAN WE ORGANIZE A MEETING, COACHING, BRAINSTORM WEEKEND, YOGA RETREAT OR MINI EVENT AT HOTEL JEROM?

    Sure! We think of a (meeting) room as a place of motivation and inspiration? A meeting or coaching can be joyfull too!

    The Moor Room in Hotel Jerom is not only beautiful, above all it’s flexible furnished providing all to allow you to sit together in peace and quiet.

    You can rent the Moor Room for a morning, afternoon, evening or a whole day and we love to think outside of the box with you. Ofcourse, we’ll take care of your lunch & fresh snacks too!

    Contact us: info@hoteljerom.com or complete the contact form on our meeting room page (above).

  • WHAT ABOUT ACCESSIBILITY IN HOTEL JEROM?

    All floors can be reached by elevator and one room is provided for less mobile guests. Here, the bedroom and bathroom were made fully accessible and wheelchair proof. Extra handy handles are provided at the toilet and in the shower, which also has a stool.

    This room has a standard double bed and is compliant to all accessibility prescriptions. There is a parking space for you in front of the main entrance of the hotel, so check-in will go smoothly too.

    Would you like to explore nature reserve “Kalmthoutse Heide”? Please do! Contact “De Vroente” and book the Cadweazle, a special electric wheelchair, free of charge. During the weekdays it can be booked between 9:00 am and 4:30 pm. On weekends between 2:00 PM and 4:30 PM. (contact: +32 (0) 3 620 18 30 or devroente.gebied@vlaanderen.be )

  • IS THERE WI-FI?

    After you get back from hiking or cycling you can surf for free.

  • CAN AN ELECTRIC CAR BE CHARGED?

    On the public parking of the Kalmthoutse Heide, adjacent to the parking of Hotel Jerom, (only 50 meters away) you can charge your electric car at 2 places at the designated charging points of Alfen and Blue Corner. 

    You can reach this parking by car via the Heibloemlaan, when parked you can reach the hotel through the little gate which connects our parking with the barking from the nature reserve.

  • WHAT ABOUT YOUR BIKE?

    You can safely park it under the covered bicycle shed at the back of the hotel. Sockets are provided to charge your e-bikes.

    We would like to ask you not to charge it longer than necessary, thanks in advance for your cooperation!

  • CAN WE WALK OR CYCLE IN THE AREA?

    Absolutely! Hotel Jerom is located at the main entrance of nature reserve “Kalmthoutse Heide”, you just have to cross the street! At the reception you can buy a walking or cycling map with the famous cycling nodes in and around the Kalmthoutse Heide and the 4 main entrances to the reserve. We also offer some of our own favourite cycling tours.

    We are located at the gate “De Vroente”, where you will also find the tourist information and the beekeeping museum.

    Other must-sees can be found on this website.

  • WHERE CAN WE HAVE DINER DURING OUR STAY?

    Herewith you can find an overview of all the eateries in the area. Feel free to take a look in advance or book your table in time. We do not offer lunch or diner at the hotel. (unless you booked the meeting room and rooms)

  • CAN I BRING MY PET?

    We love animals but we decided not to allow them in the hotel.

  • NON-SMOKING!

    We have a 100% no-smoking and candle policy. Smoking or lighting candles in the building or on the emergency stairwell are not accepted and a fine of 200 euro will be given. Please think about (y)our and everyone’s safety.

  • CAN WE SHARE A ROOM WITH OUR FAMILY OR FRIENDS?

    Hotel Jerom has 21 rooms, which are provided for a maximum of 2 persons, with the exception of the Jerom Single room and the Jerom Family rooms.

    • The Jerom Single room is a super nice room and the favorite one of many business guests, it is equipped for 1 person.
    • The Jerom Family room is equipped for a maximum of 2 adults and 2 children (+ – 5 to 12 years). The reason of this min. age is the height, the kids will sleep on a mezzanine on top of the bathroom, which makes it a bit more adventurous

    A baby cot (€ 20 / night, 0-3 years) or even a single bed (€ 35 / night, 4-12 years) can be added in various rooms, but always on request and after confirmation from Team Jerom. We’ll arrange this with a lot of love for your children and breakfast is included in this price.

    If more individuals are staying in a room (that have not been accounted for when booking the room), this shall bring an extra fee (min. € 60) to your bill.

    Large(r) families can choose one of the following options:

    -combination Jerom Single & Jerom Family room: these are located close to each other, which makes the 5 of you sleeping close together.
    -combination 2x Jerom Cosy room: we close a large front door which makes it possible for you to leave your own room doors open.
    -combination 1 Jerom Cosy room & 1 Jerom Standard room: here too we add a large front door. Optionally, a baby cot or 1 bed for a 5th family member can be added. (baby bed <3 years, single bed 4-12 years)

    These connected rooms are ideal for friends for families who love to spend time together but love their privacy when sleeping.

  • WHAT ABOUT COVID-19?

    We are (and we also feel) enormously responsible for you and our safety and we handle this very carefully. Team Jerom applies the guidelines strictly and this is going very well at the moment. Because there are some different approaches currently (for safety reasons) we would like to provide you with up to date information:

    From 1/11/2021 we will be obliged to check our guests (from 16 years old) at check-in for a valid Covid Safe Ticket (CST). This means that we will scan a QR code and compare it with an identity document. This data will not be stored, only checked on site. If the CST turns out to be red, isn’t presentable or if you refuse to have an identity check, you won’t be able to check-in. We count on your understanding and cooperation.

    • To avoid crossing in the stairwell, we ask you to take the elevator up and the stairs to go down, if (for whatever reason) you wish to take the stairs or elevator, this is no problem at all. During the day, the doors of the staircase will remain open, to avoid frequent contact with the door handles.

    • We do not offer dinner at the hotel, you can go to various eateries in the area. On the website of the village of Kalmthout you will find an overview of all eateries nearby. You can order take-away to eat in your room, the waste can be deposited afterwards in the waste container to the left of the building.

    We would like to thank you in advance for your cooperation and understanding for the differen way of staying over at the moment. We believe that with your cooperation we can make this run smoothly and make it a pleasant and safe stay.

    Know that quality, conviviality and experience are at the top of our guest priority list and we are looking forward to welcoming you!

  • WHAT IF YOUR STAY NEEDS TO BE CANCELLED?

    For individual bookings:

    From now on you can only book flexible rates. As the name already indicates, you can cancel your stay free of charge untill 48u in advance. Eg: If you booked a stay and wish to cancel less than 48 hours before the date of arrival, the entire stay will be charged. So if you want to cancel your stay for tomorrow, you should have canceled before 3 pm yesterday. Even if you do not show up, this stay will be charged.

    For group bookings (from 5 rooms) or Moor Room reservations, different cancellation conditions apply:

    • 7 – 0 days before arrival: 100%.
    • 21 – 8 days before arrival: 50%
    • + 21 days before arrival: € 25

    EXCEPTION: 

    If it turns out that the Belgian or local government imposes additional measures on the hotel sector in general,  a domestic travel ban or region-specific restrictions that jeopardize your reservation, you can cancel free of charge during the duration of the measure and with agreement of Hotel Jerom. Hotel Jerom can (at any time) cancel the reservation free of charge in case of force majeure or unforeseen circumstances.

    You can always request an up-to-date overview of the precautions we apply at Hotel Jerom to ensure a safe stay for our guests.

    IN THE END …

    Hotel Jerom cannot be held liable for theft, damage or loss of items that have occurred in the hotel or on our parking. You always remain responsible for your own belongings.

    We look forward to welcome each and every one of you at Hotel Jerom. Team Jerom works day and night to make sure you enjoy your stay with us even with the current measures taken by the government to beat Covid-19.

    Should you have a question or a comment, please do tell us. We are happy to help you, see you soon!