Terms & conditions

Arrival and departure

Check in: 15h00 – 21h00

check out: 07h30 – 11h00

Early check-in: when you prefer to get into your room before 15h00, an early check-in can be requested from 13h00.

Late check-in: if you want to check in after 22h00, you can use a card safe for free if the total payment of your stay has been succeeded.

Please contact us: info@hoteljerom.com.

Late check-out: you can add a late check-out until 13:00 to your reservation, price: 35 euro/room.
If you leave after 13h00, an extra night will be charged.

Payment

All our prices are for an overnights stay inclusive breakfast.

To confirm your reservation we request your credit card details as a guarantee for your stay. This credit card will be charged on the day of your arrival. Unless you booked a non refundable rate/don’t show up or didn’t cancel your reservation (in time), the card will be charged immediately.

Changes to the invoice can be dealt with up until the moment of checking out. Unfortunately, the reservations system does not allow us to do any more changes after check-out.

Each (advanced) reservation made confirms your acceptance of our terms and conditions as described on this page.

Non-smoking

We have a 100% no-smoking policy. Smoking in the building or on the emergency stairwell is not accepted. A surcharge of € 200 will be taken.

Accessibility

There is one room for disabled people. The bathroom and bedroom are accessible for individuals in a wheelchair. There is a standard double bed (180 x 200 cm) and the room is up to standard regulations.

Animals

We have a love for animals but we have decided not to allow them in our hotel.

Liability claims

Hotel Jerom is not liable to claims of theft or damage or loss of goods that are in the hotel or at the parking. You are responsible for your own belongings at all times.

Number of guests.

All our rooms are equipped for a maximum of two people, except the family rooms. If more individuals are staying in a room that have not been accounted for when booking the room, then this room(s) shall be cancelled with no refund.

Cancellation & refund policy

For an individual booking: the entire stay will be charged if cancellations are made less than 24 hrs before arrival date.

For example: if you would like to cancel your stay for tomorrow, you should cancel today before 15h00.

For Moor meeting Room & group reservations (>2 rooms) & lunches:

Between 7 and 0 days before arrival: 100%

Between 21 and 8 days before arrival: 50%

Disputes can only be judged by the court of the district of Antwerp, Belgium.