Terms & conditions

 

Arrival and departure

Check in: 15h00 – 21h00

check out: 07h30 – 11h00

Late check-in: if you want to check in after 22h00, and additional fee of € 25 will be charged. OR you can use our card safe for free if the total payment of your stay has been succeeded. Please contact us if required: info@hoteljerom.com.

Late check-out: We can offer a late check-out until 13:00 for 35 euro.
If you leave later than 13:00, then this will cost you an extra night stay.

Payment

All our prices are for an overnights stay inclusive breakfast. Payment can be made up until the moment of check-in.

To confirm your reservation we request your credit card details as a guarantee for your stay. This card will be charged on the day of your arrival, unless you booked a non refundable rate, in this case the card will be charged immediately.

Changes to or problems with the invoice can be dealt with up until the moment of the check-in. The system does not allow us to do any more changes after check-out.

Each (advanced) payment automatically confirms your acceptance of our terms and conditions as described on this page.

Non-smoking

We have a 100% no-smoking policy. Smoking in the building or on the emergency stairwell is not accepted and a fine of 200 euro will be given.

Accessibility

There is one room for disabled people. The bathroom and bedroom are accessible for individuals in a wheelchair. There is a standard double bed (180 x 200 cm) and the room is up to standard regulations.

Animals

We have a love for animals but we have decided not to allow them in our hotel.

Liability claims

Hotel Jerom is not liable to claims of theft or damage or loss of goods that are in the Hotel or at the parking. You are responsible for your own belongings at all times.

Number of guests.

All our rooms are equipped for a maximum of two people, except the family rooms. If more individuals are staying in a room that have not been accounted for when booking the room, then this room (s) shall be cancelled with no refund.

Refund policy

For an individual booking: the first night shall be charged if cancellations are made less than 24 hours before the arrival date.

For example: if you would like to cancel this evening then you should have cancelled yesterday at 3pm.  One night will also be charged if you do not turn up.

For Moor meeting Room & group bookings (starting from 2 rooms):

Between 7 and 0 days before arrival: 100%

Between 21 and 8 days before arrival: 50%

Disputes can only be judged by the court of the district of Antwerp.